Gb11 Privacy Policy — Our Commitment to Protecting Your Information

When you create an account or use our services on gb11, we collect various types of information. This data is used to deliver the best possible service and to ensure the security of the platform.

• Identity Information: Full name, date of birth, national ID number or passport details.
• Contact Information: Mobile number, email address, and current residential address.
• Financial information: payment method details, transaction history, and account balance.
• Location data: IP address, country, and region information.
• Device information: browser type, operating system, and device ID.
• Usage Data: Login times, game history, and betting patterns.
• KYC documents: a photo of your ID or a selfie (if required).

Data is collected directly from you, automatically while you use the platform, and in some cases through legitimate third parties. We only collect information that is necessary to provide our services.

Gb11 uses your personal information only for specific, defined purposes. No data is used unnecessarily or for unauthorized activities.

• Account creation, management, and verification.
• Processing deposit and withdrawal transactions.
• Customer service and support.
• Sending promotions, bonuses, and offers (with your consent).
• Platform security and fraud prevention.
• Meeting legal obligations and reporting to regulatory authorities.

Gb11 stores your data on secure servers. All information is protected by 256-bit SSL encryption and can only be accessed by authorized personnel.

• Active Account Data: Retained for the full duration the account remains active.
• Transaction Records: Retained for a minimum of 5 years for legal compliance.
• KYC documents: retained for up to 5 years after account closure.
• Customer service conversations: retained for up to 3 years.
• Marketing Consent: Until withdrawn.

Once the data retention period expires, gb11 securely and permanently deletes or irreversibly anonymizes the data.

Gb11 never sells your personal information. However, in certain circumstances, data may be shared with trusted partners.

• Payment Providers: Mobile Banking, Nagad, Rocket — information required for transaction verification.
• Identity Verification Agencies: For KYC and AML compliance.
• Regulatory Authorities: Government agencies where required by legal obligation.
• Technology Partners: For platform operations (bound by strict confidentiality agreements).
• Customer service platform: for managing support tickets.

The gb11 website uses cookies. Cookies are small text files stored in your browser that help improve your experience.

• Essential cookies: required for login sessions and security — cannot be disabled.
• Analytics Cookies: To measure platform performance.
• Functionality Cookies: To remember your preferences and settings.
• Marketing Cookies: To show relevant offers (subject to your consent).

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the proper functioning of some services.

Gb11 is a platform exclusively for adults (18+). We do not knowingly collect personal information from anyone under the age of 18.

• Collecting data from minors is strictly prohibited.
• If we become aware that data has been collected from a minor, it will be deleted immediately.
• gb11 uses advanced technology to verify user age.
• KYC verification is required in cases where suspicious activity is identified.

Gb11 uses industry-leading technology and practices to protect your data. Our security framework is continuously updated.

• 256-bit TLS/SSL encryption for all data transmissions.
• Encryption at rest — stored data is also encrypted.
• Least-privilege access policy — only authorized staff can view data.
• 24/7 automated threat detection and monitoring.
• Regular security audits and penetration testing.
• Data backups are taken daily and stored in a secure location.

In the event of a data breach, gb11 will quickly notify affected users and take the necessary steps to address the situation.

As a gb11 user, you have several important rights regarding your own data. We fully respect and uphold these rights.

To exercise any of these rights, please contact the gb11 support team. We will respond within a maximum of 30 days.

The gb11 platform uses certain third-party services to support its operations. Each of these services has its own privacy policy.

• Payment Gateways: Mobile Banking, Nagad, Rocket — only the information required to process transactions is shared.
• Analytics Services: Uses anonymized data to improve the platform.
• Game providers: RNG certification bodies that ensure fair game outcomes.
• Cloud services: for secure data storage on protected servers.

We are not responsible for the privacy practices of third parties outside gb11's control. However, we work exclusively with trusted and verified partners.

Gb11 may update this Privacy Policy from time to time. When changes are made, we follow the process outlined below:

• You will be notified in advance of any significant changes via email or SMS.
• The date of any changes will be clearly stated at the top of the page.
• Continued use of the platform after changes take effect constitutes acceptance of the updated policy.
• Previous versions are available upon request.

We recommend reviewing this page regularly to stay informed about our latest policy.

For any privacy-related questions, complaints, or requests to exercise your rights, please contact us directly.

• Live Chat: Click the chat button at the bottom right of the website.
• Email: [email protected] — you will receive a response within 24 hours.
• Support Hours: 7 days a week, 24 hours a day.

Gb11 takes your privacy extremely seriously and is committed to addressing any concerns you may have.